Shipping Timeline

Orders move through processing, shipment, tracking updates, and delivery. The timeline below shows the standard shipping expectations for Ulla Popken orders.

Order Processing

Order processing time is 1–3 days. During this time, your order is confirmed, prepared, and packed for shipment.

Processing times do not include the estimated delivery time. Orders placed during weekends, holidays, high-volume periods, or promotional events may require additional review before shipment.

Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery estimates are provided to help you plan, but actual arrival times may vary due to destination, local delivery conditions, weather, customs processing, or carrier delays.

Shipping Destinations

We provide Free Worldwide Shipping to available delivery destinations. Some orders may be affected by local delivery restrictions, remote-area limitations, or temporary service interruptions.

If we are unable to ship to the address provided, we will contact you using the email address associated with your order.

Shipping Rates

Shipping is free worldwide. You will not be charged a standard shipping fee for eligible orders.

• Standard shipping rate: Free worldwide.
• Customs duties and import taxes: Included in Free Worldwide Shipping and covered by us if applicable.
• Brokerage fees or other government charges: Included in Free Worldwide Shipping and covered by us if applicable.

Shipping Carriers

Orders may ship through [Insert shipping carrier] or another available shipping service based on the destination and order details. We do not list a specific carrier until the order has shipped and tracking information is available.

Tracking Your Order

Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the tracking system.

If your tracking link does not update right away, please allow the full tracking update window before contacting us.

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. Ulla Popken is not responsible for delays caused by incorrect, incomplete, or outdated address information.

If you notice an address issue after placing an order, contact us as soon as possible at [email protected]. We will try to help, but we cannot guarantee that an address can be changed once the order has entered processing or shipped.

Customs, Duties & Import Taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If any such fees occur, they will be covered by us.

If you receive a request for customs, tax, brokerage, or government-related payment connected to your order, please contact us before making any payment so we can review the issue and assist you.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or damaged, please email us so we can review the order details and help with next steps.

• For delayed packages, include your order number and tracking number.
• For lost packages, include the delivery address and any tracking updates you have received.
• For damaged packages, include clear photos of the package, product, and shipping label when possible.

We may need to review tracking information, delivery scans, and package details before providing a resolution.

Contact Us

For shipping questions, delivery concerns, tracking help, customs or tax questions, or address updates, please contact Ulla Popken customer support at [email protected].