Return Overview

The table below summarizes the main return details for Ulla Popken orders.

Return Eligibility

To be eligible for a return, items must meet the return window and condition requirements below.

• The return request must be started within 30 days of receiving your order.
• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, labels, accessories, and packaging should be included when available.
• The item must not be marked final sale, non-returnable, or otherwise excluded from returns on the product page or at checkout.
• Customers must contact customer service before sending the item back.

Item Condition

Returned items should be in the same condition in which they were received. Please handle products carefully while deciding whether to keep them.

Non-Returnable Items

Some items cannot be returned. Non-returnable items may include:

• Items returned after the 30-day return window.
• Items that have been worn, washed, used, altered, damaged, or are missing required return components.
• Items marked final sale, non-returnable, or excluded from returns on the product page or at checkout.
• Gift cards or store credit, if offered.
• Items sent back without first contacting customer service for return instructions.

How to Start a Return

Please do not send your return to any address until you have contacted customer service and received the correct return instructions.

1. Email customer service at [email protected] within 30 days of receiving your order.
2. Include your order number, full name, email address used at checkout, item name, and the reason for your return.
3. Wait for our customer service team to provide the correct return instructions and return details.
4. Follow the return instructions carefully and send the eligible item back as directed.

Return Shipping Cost

Eligible returns are free under our 30 Days Free Returns service. To use this service, customers must contact customer service first and follow the return instructions provided.

Returns sent without contacting customer service first may not be accepted and may not qualify for free return handling.

Refund Process

Once your return is received, the item will be inspected to confirm that it meets the return eligibility and item condition requirements.

Refund processing time is 3–15 days after the returned item is received and inspected. Refund timing may also depend on your original payment method and financial institution.

• Refunds are issued after the returned item is received and inspected.
• Items that do not meet return requirements may not be eligible for a refund.
• Original order details may be reviewed before a refund is approved.

Exchanges

If you need a different size, color, or style, please contact customer service at [email protected]. We will review your request and provide the available options based on the item and order details.

Exchange requests must be started within the 30-day return window and may depend on product availability.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue.

• Include your order number and the email address used at checkout.
• Describe the issue clearly.
• Attach clear photos of the item, packaging, label, and any visible damage or incorrect details.

Please wait for customer service instructions before sending the item back.

Final Sale Rules

Items marked final sale, non-returnable, or otherwise excluded from returns are not eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.

Please review the product page and checkout details before placing your order.

Contact Us

For return instructions, refund questions, exchange help, or damaged item support, please contact Ulla Popken customer service at [email protected].